Maxwin FAQ — Your Questions, Answered Right Here

Yes, Maxwin's Live Casino features real human dealers — not computer simulations. Via live video streaming, you can watch the dealer deal cards or spin the roulette wheel in real time.

How to play:

• Log in to your account and go to the "Live Casino" section.
• Pick your favorite game — Baccarat, Roulette, Blackjack, or Andar Bahar.
• Join a table — your live video feed with the dealer will begin immediately.
• Choose your stake amount and bet type from the options on screen.
• The result of every round is displayed on screen instantly, and any winnings are credited to your account right away.

A stable internet connection (minimum 3G) keeps the live stream running smoothly. The mobile app delivers the same Live Casino experience.

Processing times vary depending on the amount won and the payment method:

• Standard withdrawal (up to ৳500): bKash or Nagad transfers are usually completed within 30 minutes to 2 hours.
• Medium amounts (৳500–৳10,000): Processed within 2–6 hours.
• Large wins (over ৳10,000): KYC verification may be required — this is usually completed within 12–24 hours.
• VIP members: Get priority processing — most withdrawals are sent within 30 minutes.

Before requesting a withdrawal, make sure your payment method (bKash/Nagad number) is correctly saved in your account. If it takes longer than 24 hours, contact support with your reference number — they'll sort it out promptly.

There are several common reasons an account may get locked, each with its own solution:

• Consecutive incorrect password attempts: For security purposes, entering the wrong password 5–10 times will temporarily lock your account for 15–30 minutes. Once that period passes, try again or reset your password.
• Verification incomplete: Large withdrawals may be held until KYC verification is complete. Uploading your national ID typically clears the hold within 24 hours.
• Suspicious activity: If unusual login activity or transactions are detected, the security team will temporarily suspend the account. Verifying your identity with support is all it takes to have it reinstated.
• Self-exclusion applied by you: Contact support to request an extension after expiry.

If your account is locked for any reason, contact us on Live Chat or at support@maxwin-baji.com with your mobile number — the support team will verify the cause and resolve it quickly.

Deposits via bKash, Nagad, or Rocket typically appear in your Maxwin account within 1–5 minutes. Occasionally there may be a short delay:

• Wait up to 5–10 minutes — A brief delay like this is normal when the network is busy.
• Check your bKash or Nagad SMS — If you haven't received a confirmation message that the amount was deducted, the transaction was not completed.
• Note down your transaction ID — A successful payment via bKash/Nagad comes with a reference number. Share this with support and they can verify it directly.
• If it hasn't arrived after 15 minutes Contact Live Chat immediately with your transaction ID.

If a deposit fails, the amount is usually returned to your mobile banking account within 3–5 business days. If it hasn't come back, contact support — Maxwin will follow up directly to resolve it.

This is called an accumulator or multi-bet — multiple match selections combined into one bet. If every selection wins, the odds multiply, so the payout is far higher than a single bet.

How to get started:

• Go to the Sports Betting section and select your preferred outcome from the first match (e.g., Match Winner).
• That selection will be added to your bet slip — then pick another selection from a different match.
• Once your bet slip contains two or more selections, the "Accumulator" option will appear automatically.
• Enter your stake (minimum ৳10) and see your potential winnings instantly.
• Hit "Confirm Bet" and you're done.

Warning: In an accumulator, a single incorrect selection loses the entire bet. Think carefully before adding more legs.

If a match is cancelled or suspended indefinitely, Maxwin generally determines the outcome in accordance with international betting rules:

• Fully cancelled (before or immediately after kick-off): Your full stake is refunded — funds are usually returned to your account within 24 hours.
• Match closed after scheduled overs (cricket): If the result is determined by the Duckworth-Lewis method, bets are settled according to that result.
• Settled before full time in football: If no official result is issued by the governing body, the bet is voided and your stake is refunded.
• One match cancelled in an accumulator: That leg is removed and the remaining matches are used to settle the bet.

If you're unsure about settlement timing, check your bet history or contact support with the bet reference number.